Quality Assurance Manager

July 14, 2023

Location: Indianapolis, IN

Job Description:

Diversified Services Network Inc.  is seeking a Quality Assurance Manager to work with one of our clients

Position Requirements:

Key Areas of Responsibilities

  • Ensures compliance with federal, state, and local regulations and mandates.
  • Leads team efforts to accomplish performance goals.
  • Manages performance by regular review and evaluation of reports, and effectively communicates progress to staff.
  • Provides training and/or training opportunities to staff, as appropriate.
  • Works closely with the program manager to reach performance levels.
  • Monitors contract and performance reports and works with staff to excel in performance.
  • Provides written and verbal reports to the center manager.
  • Attends meetings with the board as instructed.
  • Researches ways to meet, exceed, and excel in performance measures.
  • Assists project director with instructions to staff based on written and verbal reports.
  • Schedules and leads regular staff meetings for information sharing.
  • Assists staff to obtain performance goals and provides customer-driven solutions.
  • Ensures that best practices are utilized.
  • Assists with staff performance evaluations.
  • Other duties as assigned.

Education/Certificates, Licenses, Registrations

Bachelor’s Degree in a related field or equivalent combination of education and experience.


Three to five years of experience. Knowledge of federal and state workforce programs. Excellent leadership, organizational, and communication skills. Computer literacy, including Microsoft Office and the ability to learn new software programs and data systems.



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